Frequently Asked Questions
Everything you need to know about bringing Puure quality into your home.
What materials are used in Puure home products?
We prioritize sustainability and quality by using 100% organic cotton, ethically sourced woods, and non-toxic finishes to ensure your home environment remains safe and beautiful.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items, our white-glove delivery service may take 10-14 business days to ensure safe arrival and setup.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture pieces are final sale.
Do you offer international shipping?
Currently, Puure ships to the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
How do I care for my Puure textiles?
To maintain the longevity of our linens and towels, we recommend machine washing on a gentle cycle with cold water and using a mild, eco-friendly detergent.
Are your products covered by a warranty?
Yes, all Puure furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.